Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Times
We currently ship internationally, with delivery typically taking 7–12 business days from the date of dispatch, depending on your location and local customs processing. Please note that delivery estimates are not guaranteed and may vary due to factors outside our control, such as customs delays, weather, or carrier disruptions.

Order Tracking
Once your order has shipped, you'll receive a tracking number via email so you can follow your package every step of the way.

Shipping Delays
While we work hard to ensure timely delivery, occasional delays can happen — especially with international shipments. We appreciate your patience and are always here to help if your order is taking longer than expected.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Contact Us
If you have any questions about your order or shipping, feel free to reach out to us at support@lumiilab.com — we're happy to help.