Eligibility We accept returns on unused items in their original packaging. To be eligible for a return, please contact us first to initiate the process within 30 days.
Return Shipping Customers are responsible for all return shipping fees. Returns must be sent with tracking — we are not responsible for packages lost or not received during return transit. Returns will be made to Toronto, Ontario, Canada (please contact us for full address).
Inspection & Refund Decision Once we receive your returned item, we will inspect its condition. Refunds will only be issued if the product is unused, undamaged, and returned in its original packaging. If the item does not meet these conditions, the return will not be eligible for a refund, and the item may be sent back to you at your expense.
Refund Process If approved, your refund will be processed within 5 business days to your original payment method. Please note that original shipping costs are non-refundable.
Contact Us To start a return, please reach out to us at Contact Us page with your order number and reason for return.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
Will it be compatible with my phone?
The device is compatible with the following devices: iPhones with iOS 9.0 and above, Android 9.0 and above, HarmonyOS 3.0 and above, MagicOS 4.0 and above, etc. or contact us—we’re happy to assist!
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7-15 business days. Expedited shipping options are not available at this time.
Do you offer free shipping?
Yes! We provide free shipping on all orders during our prelaunch event. For orders after this timeframe, standard shipping rates apply.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
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